The Hot Furniture Company
The Hot Furniture Company
- The Hot Furniture company is based in Edinburgh Scotland. They are the main supplies the Euroheat range of stoves and accessories to Edinburgh and the surrounding area. With over 20 years experience in fireplace design, installation and service they are the choice for stoves in Edinburgh.
- Furniture Shops
- 25-27 Jeffrey Street
- Edinburgh, Scotland
- EH1 1DH
- 01315 583344
23 January 2013
We used the hot furniture company and the installation was carried out professionally and efficiently. We couldn t have been happier with the staff onsite during installation and I would highly recommend this company based on that aspect of the contract. Leading up to installation was another matter however where I was spoken to extremely disrespectfully when I enquired about information regarding our hearth. This was then followed up by an email where I was told not to take it out on the co owner if I was ' a stressed out mum with a baby ' . Admittedly I had been frustrated at the lack of progress with the hearth and had made my feelings clear by ' ranting ' as the co owner said but I was never disrespectful. When I suggested we would cancel installation based on this the email I received included the words, ' I hope never to hear from you again! '. Not how I expect to be treated as a customer whose expectations were not being met. However, my husband said we would continue if I received an apology, this was agreed but I never received one. We went ahead anyway and thankfully the installation team were superb.
8 November 2011
Just spoke with this company as I wanted them to professionally check my stove which admittedly was fitted by my builders a couple of years ago and I think needs serviced. The male I conversed with by phone told me I was being cheeky calling them in November to do this especially as they didn’t fit it. Despite explaining I would pay for the service call out he told me again that I was being cheeky as the fee would only be around £50.
I’m left somewhat perplexed as all I wanted was for them to provide a technician to service the stove. I did not consider my request ‘cheeky’ and was surprised by his rudeness.
Based on my encounter with this member of staff I would not recommend this store.
Frontline members of staff who have direct contact with the public should remember that their service is what people judge their company by. Now if anyone mentions to me that they are considering buying a stove my advice to them will be – avoid the Hot Furniture Company.
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