At boiling point after month with no heating ...

5110019 SSFF bisland heating 'Barrie Kent with son George (1) at home in Spencer Avenue, Burntisland where they have had no heating for weeks
5110019 SSFF bisland heating 'Barrie Kent with son George (1) at home in Spencer Avenue, Burntisland where they have had no heating for weeks
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A BURNTISLAND family has had to endure one of the coldest months in living memory without any central heating after their boiler broke down.

Barry Kent (40), who lives with his wife Shirley (41), their one-year-old son George, disabled stepson Dean (12) and stepdaughter Cara (15) in a three-bedroomed terraced house, says his family has been having to live in two rooms to keep warm.

The boiler at their home in Spence Avenue first broke down over four weeks ago when Fife Council sent out an engineer to repair it.

But while carrying out the repair he accidentally broke a pipe and had to order a replacement.

The family was told that it would take a few days to arrive and were left with an immersion heater plus two small fan heaters.

But then the snow arrived ... and the parts failed to turn up because of the weather.

The boiler was eventually repaired on Friday, four weeks later, but lasted only 48 hours before breaking down again.

Nightmare

Mr Kent said: “The council sent out a plumber who told me it was a gas engineer’s job. He said he would organise it but nobody arrived. When I phoned nobody knew about it.

“The following day they sent out another plumber who said it should be a gas engineer. He couldn’t find the problem.

‘‘They then tried another part, which didn’t work!

‘‘It is a nightmare. We are living with the gas fire in the lounge and a borrowed electric heater.

“We have to put the baby to bed with two vests and two pairs of socks as well as extra blankets for all of us and we still don’t know when it will be fixed.”

Apology

John Rodigan, building services manager with Fife Council said: “The heating system required more than one repair and this was not picked up by the engineer at the first visit.

‘‘The original part was not an off-the-shelf item and there was a delay in the supply which was not helped by the adverse weather.

“We endeavour to respond quickly to maintenance works but all construction companies are currently experiencing problems with material supplies.

‘‘We apologise fore the delay and will do all we can to get this situation resolved.”