Fife Council commits to customer service kite mark

Elaine Devine, services manager (operations) Fife Council who is presented with her commitment certificate by Andrew Dickson, resource industry manager at Zero Waste Scotland.
Elaine Devine, services manager (operations) Fife Council who is presented with her commitment certificate by Andrew Dickson, resource industry manager at Zero Waste Scotland.
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Fife Council has signed up to a national kite mark for quality customer service for the waste and resources sector.

The local authority has backed the Scottish Resource Sector Commitment, which is operated by Zero Waste Scotland.

Fife - which provides commercial waste services to over 3000 customers - is the fifth local authority to sign up to the commitment.

Customers are offered one-to-one consultations about their service, with a contracts assistant visiting people to discuss container sizes, costs and specific service choices.

The Council keeps customers up-to-date and informed via newsletters, business packs, leaflets, the Fifedirect website and a recycling helpline at its contact centre, which is open from 8.00 a.m. to 8.00 p.m.

Scotland’s Resource Sector Commitment is a ‘kite mark’ for resource management companies, showing commitment to customer service.

The aim is to promote improvement, excellent relations with customers and to allow businesses to reduce waste and be more resource efficient.

Elaine Devine, service manager (Commercial Operations) Fife Council, said: “Excellent customer service is at the heart of our commercial waste service operation. We believe it is very important to help and support our customers manage their waste in a sustainable and cost-effective way. Achieving the Resource Sector Commitment kite mark helps demonstrate this.”

Andrew Dickson, resource industry manager, Zero Waste Scotland, added: “We’re delighted that Fife Council has become the latest local authority to sign up to the Scottish Resource Sector Commitment.”