Levenmouth complaint figures don’t add up, say councillors

Councillors were unhappy with the report from the parks & open spaces department
Councillors were unhappy with the report from the parks & open spaces department

Councillors have requested better reporting from Fife Council’s parks, streets and open spaces department over what they deemed a poor representation of complaints.

Members at the Levenmouth area committee heard an anuual report from the Council department responsible for a range of services including grass cutting, street cleaning and dealing with illegal dumping and dog fouling.

However, when it was noted that they had received only 15 complaints over the year, and specifically no complaints for dog fouling, councillors complained that this did not represent what they hear from locals on a daily basis.

Cllr John O’Brien said: “The fact is, the figures do not add up. We are getting more calls on a daily basis than what you have recorded over the year.”

Council official John Haskell, explained to councillors that a complaint is only recorded when a request for a service is not carried out.

He added: “We get many hundreds of requests for a service per month which are being actioned – they just aren’t recorded.”

Cllr David Graham requested that in future reports these figures be included to give a fair representation of local householder’s concerns.

There was also concern from councillors over staff numbers in Levenmouth, which were reduced by 10 per cent last year, and face another reduction later in 2015.

Cllr David Alexander said: “The pressure on the guys left will be immense, as people will not accept a reduction in the service they expect. What are we doing to support them?”