M&S promises food queues WON’T be a fiasco this Christmas

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Were you one of many customers made to feel like a prize turkey waiting for your M&S order in Kirkcaldy last Christmas?

Then you may remember - or prefer to forget - the two hour-long queues which snaked through the Mercat Shopping Centre to the shop’s collection point.

Remember this? The queue for Christmas food orders formed a two hour-long line through the Mercat last year.

Remember this? The queue for Christmas food orders formed a two hour-long line through the Mercat last year.

But fear not for this Christmas because Marks and Spencer has issued a reassurance to local customers that there won’t be a repeat of last year’s food fiasco.

An M&S spokesperson said: “Our Christmas Food to Order is extremely popular and it’s really important to us we give great service.

“We’ve listened carefully to feedback and made a number of improvements that will make it easier for our customers in Kirkcaldy this year.”

The Press understands that the Kirkcaldy High Street store took too many orders in 2015 and struggled to fit them into 15 minute time slots.

That was coupled with another batch of orders being funnelled through the store, which should have been diverted elsewhere.

Much to the disbelief of pre-order customers who lingered in queues, on-the-day shoppers helped themselves to the same goods off the shelves.

One member of staff admitted the two-day long collection operation had been a “disaster”.

This year, however, customers will be able to collect from both the High Street and Fife Central Retail Park stores.

Pre-order Christmas food catalogues are now online and instore.