Service change at Arden House

Arden House, Leven

Arden House, Leven

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A charity which offers day care for Levenmouth’s elderly residents has assured people that the overall service will not change, despite a recent ruling from the Care Inspectorate.

The families of some users of Arden House Projects were contacted last week following correspondence between the group and the independent scrutiny and improvement body for care services in Scotland.

As the Mail understands, the families were told their relatives could no longer attend the day services because Arden House cannot continue to provide personal care to those who require it.

In a statement, manager Margaret Gear, said: “We received a letter from the Care Inspectorate stating that we could not offer any personal care under its terms and conditions.

“We are governed by a board of directors which made the decision on what path to take.

“We are funded by Fife Council’s social work dept and have a service level agreement in place which details the number of people who attend and what we deliver.

“It is unfortunate that some service users were identified in this instance and we have had to review their places at Arden House.

“We plan to operate as normal in 2015 when we begin after the Christmas and New Year break and still offer the same high standard of care that we offer our service users at present.

She added: “All staff are SVQ trained, I am a registered manager, and all staff are PVG checked. We are registed with OSCAR and have a Scottish charity number.

“We also work closely to Care Inspectorate guidelines.”

Ms Gear confirmed that although Arden House did have the opportunity to register with the Care Inspectorate, which would have allowed it to provide the personal care, it was decided that the group was not in a financial position to do this.

The East Fife Mail understands that the joining fee would have been around £3000, with an annual fee of over £1000.

Following on from the decision by Arden House not to register with the Care Inspectorate, Fife Council has confirmed that its social work department has been advised of the change and will now act accordingly to help those families which have been affected.

Fiona McKay, quality assurance service manager, said: “As soon as this situation was brought to our attention we spoke with Arden House.

“We’ve been assured that it is working to the agreed Service Level Agreement that we have with it.

“We will continue to work closely and monitor Arden House and provide help to the people affected.”