Glenrothes pharmacy delivering groundbreaking care through pandemic
Bernie Brown owns and runs the health centre alongside her husband, three daughters and son.
Since taking over seven years ago, Bernie and her team have won over 20 awards for their outstanding work and the pharmacy is one of only six in the UK rated as excellent by the General Pharmaceutical Council (GPHC) following more than 14,500 inspections between August 2013 and November 2018.
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Hide AdAt the start of lockdown, Bernie encouraged patients to use the Healthera app to minimise contact and battle the spread of coronavirus, make sure clients get instant support, and to ensure that the pharmacy runs as smoothly as possible helping to relieve pressure on GP surgeries.
Bernie said: “We have 2399 people that now interact with us on a regular ongoing basis through the app. The idea behind it is when you have the app on your phone you can message us directly and order your medicines, prescriptions, and get instant support.
"It is all about changing the way we work and how we communicate with our colleagues as well, we are all in this for the patient.”
The health centre also offers groundbreaking support to people with asthma and skin conditions, improving patients quality of life and detecting deadly skin cancers at the earliest opportunity.
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Hide Ad"One of our customers came in the other week for his flu vaccine and he had his mask on. He had asked me if I could take a look at something for him while he was here.
"He took his mask off and proceeded to show me two horns on his cheek and another growth on his head.
"We mole scanned him and discovered that he had squamous cell carcinoma. Within days he was at his doctors to get treatment.
"He returned to tell us that medics had removed the affected areas.”She added: “He was very emotional from the relief that it was gone - he couldn’t believe that a visit to the pharmacy to get his flu jab resulted in us finding a potentially life threatening skin cancer.”
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