Fife housing association embraces new technology to drive customer feedback
and on Freeview 262 or Freely 565
Fife based Kingdom Housing Association has seen record levels of customer participation and engagement since adopting CX-Feedback from Glasgow-based Target Applications Ltd.
It is a real-time tenant feedback platform designed specifically for social housing providers.
Advertisement
Hide AdAdvertisement
Hide AdIt uses inclusive delivery methods, artificial intelligence and advanced analytics to help social housing providers implement more efficient and more responsive feedback processes.
Matthew Busher, Kingdom’s interim director of housing, said: “Customer feedback and consultation is key to everything we do as we strive for customer service excellence.
“CX-Feedback allows our customers to quickly and easily engage with us and we’ve been really impressed with the customer response rates.
“The response rates to date have been much higher than we’ve achieved with similar surveys in the past, plus it’s faster and more cost-effective which means we can offer better service and value for money to our tenants.”
Thank you for reading this article on our free-to-read website. We're more reliant on your support than ever as the shift in consumer habits brought about by coronavirus impacts our advertisers.
Please consider purchasing a subscription to our print newspaper to help fund our trusted, fact-checked journalism.
Comment Guidelines
National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.