Lease deal helps Fife firm's expansion

One of Kirkcaldy’s newest employers has signed a lease agreement for Lomond House.

VeriCall’s deal with Fife Council means the building at John Smith Business Park is now fully let.

It also secures additional accommodation for the company to meet its continued business growth.

VeriCall opened its flagship UK call centre in town last year, and it has grown significantly since then.

It employees around 400 people from the area and clients include Directory Enquiries’ operator, 118118.

VeriCall attributes its growth to recognising that consumers increasingly wish to engage with businesses via social media or direct messaging services whilst also having the ability to complete all the same activity that was previously dealt with over the phone.

Adam Taylor, managing director, said: “We at VeriCall have been proud to be able to offer opportunities to so many people locally through our growth, at a time when they have needed them the most.

“Thanks to the support shown by Fife Council we have been able to scale rapidly while navigating the new requirements to make our business ‘Covid Secure’. It is this support, and the high standard of talent available in Fife, that will enable VeriCall to continue to develop into an industry leader from our base in Kirkcaldy.”

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Councillor Altany Craik, convenor of the council’s economy committee, said: "We’re committed to improving Fife’s economy and ensuring local jobs for local people by encouraging investment in the region.

“Along with the Scottish Government, we set up the Fife Task Force to help the mid-Fife area, following local job losses. Part of that work involved providing ready to go premises in John Smith Business Park, alongside other technology firms.

"VeriCall has shown a real commitment to Kirkcaldy since moving to the town just over a year ago. I’m delighted that we have signed this deal with them as it also now means that Lomond House is now fully let

“It’s also great news that despite these tough times, the company, which started with only 40 staff has grown so much in the last year and now employees around 400 people from the local area.”

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