Virgin Media outage sees 5,000 without broadband
Up to 5,000 customers were affected by the blackout, with many taking to social media to voice their anger.
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Hide AdFreelance photographer Walter Neilson, who lives in the Dysart area, said his web service had been down for around 24 hours.
He said that as a businessman, the loss of his telecommunications network made things very difficult.
“If I had been working for a newspaper, the outage would have cost me revenue.
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Hide Ad“It’s amazing how much you rely on a stable internet provider, you really notice when it’s down because you’re using it all the time.”
A spokesman for Virgin said: “Virgin Media’s fibre network in Glenrothes was damaged on Thursday night by a third party excavation.
“Our engineers worked overnight to repair the damage. All broadband and landline services were restored to the area this morning.
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Hide Ad“The fibre was damaged by a utility company conducting excavation work on Main Street, Thornton, at approximately 7.45pm.
“Services were restored at 9am, Friday 25 November. Approximately 5,000 customers were affected.”