Anger after Post Office cash crisis

Leslie Post Office
Leslie Post Office

Pensioners in Leslie have been put at risk of being left without money to survive after the town’s only post office ran out of cash for two days.

The Gazette can reveal that a number of elderly residents in the town were turned away from the Post Office situated in the Keystore in High Street, Leslie on Monday and Tuesday last week when counter staff reported they had been left without enough money to provide people with their weekly pension payment.

The cash crisis has caused concern in the town as to the possibility of elderly or frail pensioners who have no other means of travelling to other areas to collect their pension potentially being put at risk of not having any money to live.

One local couple who asked not to be identified for security reasons told the Gazette they had to travel into Glenrothes in order to secure payment for an elderly neighbour.

“We collect the pension for a neighbour who is unable to get out themselves and we were turned away two days running which is just not good enough,” they explained.

“We were given no reason whatsoever on either day and eventually had to collect elsewhere on Wednesday.

“I’m sure there are others that are too frail or simply can’t afford to go searching outside of the town to find a Post Office that has enough money, it’s a disgrace that this situation can be allowed to happen,” they added.

The complaint is the latest in a number since Post Office Counters Ltd changed the format of the over the counter service which has done away with the traditional booths.

A number of councillors have already written to the Post Office highlighting concerns of lack of privacy, security and convenience since the changes were implemented earlier this year.

Cllr Ross Vettraino said he is yet to receive a clear explanation for the changes.

Apology after pensioners turned away

A spokesman for the shop said they were unable to comment on the problem but Cathal Wogan from Post Office Counters Ltd said they were taking the incident very seriously.

He said: “We are currently looking into the matter following reports of difficulty accessing cash at Leslie Post Office earlier this week.

“We would like to apologise to any customers who may have had problems, and assure them that we are committed to ensuring their easy access to cash.”