A retired couple say they have been put off visiting Glenrothes’ main shopping complex after claiming they were wrongly issued with a parking charge notice.
The couple, who don’t want to be named, say being wrongly given the parking penalty and having to provide proof to the private parking firm, Smart Parking, which issued the £70 fine, that their car was not parked for longer than the free time limit, has caused them a lot of unnecessary stress.
They had been visiting the Kingdom Centre on Tuesday, February 3 and parked in one of the car parks opposite the shopping complex – at 12.10 p.m. It is free of charge to park there for a maximum of three hours.
But they were shocked to discover a fixed penalty notice when they returned to the vehicle 50 minutes later. They said: “We had been there less than an hour so we were quite stunned to see the fixed penalty notice. When we contacted Smart Parking, they said we would have to appeal against the charge in writing.
“This caused a lot of stress as we had to go back to the car park in question to photograph the sign showing it was free to park for three hours. We also had to get photocopies of a dental card to show we were at an earlier dental appointment in another town, so our car couldn’t possibly have been there. The whole experience has put us off going back to the Kingdom Centre.”
Robert Winter, manager of the Kingdom Centre, said: “We employ Smart Parking to manage the car parks at the Kingdom Centre. They do a good job for the centre in quite difficult circumstances. But if there is a particular case where a mistake has been made, we would advise the customer to contact us and we will do our best to resolve it.”