Coronavirus: Changes to Fife Council services as contact centres close

Fife Council has closed its contact centres to protect staff during the coronavirus crisis.
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Many of the council staff have been self isolating in line with government policies, however critical services are still being delivered.

Chief Executive of Fife Council Steve Grimmond has asked that people only contact the council in emergencies.

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Mr Grimmond said: “Staff are working round the clock to set up new processes; to support health services; to keep people informed and well; to stay linked in with the business and voluntary sectors.

Fife Council headquarters in Glenrothes. Pic: Norman Wilson/TSPLFife Council headquarters in Glenrothes. Pic: Norman Wilson/TSPL
Fife Council headquarters in Glenrothes. Pic: Norman Wilson/TSPL

“They are doing their best in extremely challenging circumstances. You can help by only contacting us in an emergency.

“Our contact centre can only accept emergency calls and we can only carry out emergency housing repairs.

“As everyone has been told to stay at home, all our customer service centres will be closed from Wednesday.

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“Urgent appointments, such as registering a death, will happen over the phone.”

He continued: “We’re still collecting bins but we need to prioritise landfill and food/garden waste (blue and brown bins).

“Please put your bins out on your normal collection day by 6am.

“If your blue and brown bins are not collected leave them out and we’ll get to them.

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“If your green and black bins are not collected on the usual day, bring them back in until next time.   

“All our recycling centres are closed at the moment but we’ll keep this under review.

“People’s welfare is our top priority. Our health and social care teams are continuing to provide 24-hour care in group homes and care homes, home care and meals on wheels, as well as taking an active role in supporting the NHS response.”

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