Fife Council webchat helping public during pandemic

Fife Council are urging members of the public to make use of its online webchat service during the current pandemic.

The local authority is currently dealing with emergency calls only in its contact centre, however people can still contact the council via its webchat on its website.

A council spokesperson said: “Since the outbreak of coronavirus, we’ve been working in different ways to help efforts to slow the spread, whilst continuing to support our customers.

“This has included making sure as many of our employees as possible are able to work from home. As a result, we’re currently dealing with emergency calls only in our contact centre.

“However, we know many our customers are online, have quick questions and would like to be able to speak to someone straight away – in the way that they would usually do through our phone call - so we’d like to remind customers that they can also get in touch with us via webchat at www.fife.gov.uk

“If you have a question about bins, housing repairs, registration, rent or other council services and can’t find the answers on our website, then just click the chat button.

“It’s not a robot…it’s real people from our contact centre team who will be there to help and if they don’t know the answer, they’ll know someone who does!”

The webchat service is available at www.fife.gov.uk Monday to Friday from 9am to 5pm.

A message from the Editor:

While I have your attention, I also have an important request to make of you. In order for us to continue to provide high quality and trusted local news on this free-to-read site, I am asking you - wherever possible and providing it is safe for you to do so - to also please purchase a copy of our newspapers; the Fife Free Press, Fife Herald, St Andrews Citizen, East Fife Mail and Glenrothes Gazette.

Inevitably falling advertising revenues will start to have an impact on local newspapers and the way we continue to work during this period of uncertainty.

The support of our readers has never been more important as we try to make sure that we keep you connected with your community during this time. But being your eyes and ears comes at a price. We need your support more than ever to buy our newspapers during this crisis.

Our team of trusted reporters are working incredibly hard behind the scenes - from kitchen tables and spare bedrooms - to look at how we can do this, and your continued support of our newspapers across Fife will help to protect their viability in the days and weeks ahead.

For more details on our subscription offers please visit email [email protected] or call us on 0330 4033004

Thank you

Allan Crow, Editor, Fife Free Press