Police Scotland has launched an internal review after frustrated members of the public found the doors to Kirkcaldy Police Station locked on Monday.
The building on St Brycedale Avenue is meant to be open 24/7 but bystanders were bemused to witness officers struggle to admit a custody that morning.
One person, who wished to remain anonymous, said “I had to pop into the police station for a rather trivial matter. It was 10:20 am. The police station public counter door was locked and it took about 40 minutes for the police control room to call the station sergeant and then get someone to open the door. There was a queue of about six or seven people waiting to get in. Several police officers also struggled to get in (a pair even had someone in custody).
“What is the point of having a police station if it can’t be used?
“One person standing at the door said she frequently finds it difficult to get in.”
Inspector Alan Seath stressed Kirkcaldy Police Station had always been open 24/7 to the public.
“Contingency plans are in place to allow for unexpected absence or the annual leave of Station Assistants,” he said.
“On Monday an oversight occurred which meant the appropriate cover was not put in place, and the front desk of the station was closed to the public for a short period of time.
He added: “Following this incident, we are conducting an internal review to prevent any future recurrence and we sincerely apologise for any inconvenience this may have caused.”