A NUMBER of people in north east Fife are being given the chance to say what they think of Fife Council.
A Kingdom-wide survey has begun involving visits to 1400 randomly-selected householders, who’ll be asked for their views on the services the local authority provides.
The interviews will be carried out on behalf of the council by a company called Research Resource and will cover such things as:
n How satisfied people are with the services and what they think about their quality;
n What methods they use to contact the council, why they do so and how satisfied they are with these methods of contact;
n What they think about the council’s customer service and what involvement they want with the council.
During the 20-minute interview, participants will also be asked for their views about the council in their own local area.
The research, which is carried out every other year, began on Saturday, November 9 and will finish on Friday, December 9.
A council spokesman said: “All the information we collect in the survey will remain strictly confidential under the terms of the Data Protection Act and we will only use it for research and statistical purposes.
“You will not receive any ‘junk mail’ as a result of taking part.
“We would like to thank everyone in advance who takes part in one of these interviews, as the information they provide is very important to the council in ensuring that it meets the needs of its residents.”
The spokesman added: “You must always be wary of letting strangers into your home and that is why all our interviewers will carry photographic identity cards with them to verify that they are who they say they are, and a letter verifying that they are working for Fife Council.
“People can also telephone the council’s contact centre on – 08451 55 00 00, if they want to check an interviewer’s identity.”