HSBC app not working: Customers ‘unable to login’ on mobile & business banking app - what’s being affected

Chelsie Sewell
By Chelsie Sewell

SEO and Trends Writer

Published 20th Jun 2023, 10:54 BST
Watch more of our videos on ShotsTV.com 
and on Freeview 262 or Freely 565
Visit Shots! now
HSBC customers have said they are having issues logging in to the app today

HSBC customers across the country have reported an outage with the online and mobile banking platform this morning (June 20). Downdetector, which tracks website outages, has received reports from hundreds of users with a spike from around 10.05am.

Hide Ad
Hide Ad

The Downdetector website shows around 200 people have reported problems with the number expected to rise. Although a particular issue is yet to be specified, Downdetector reports 42 per cent of people are having problems with mobile banking, 39 percent are having issues with online banking and 19 percent can’t login.

People have taken to Twitter to discuss issues they are having. One person tweeted HSBC to say: “Is online banking not working? because i’ve been trying to log on with the app and it keeps saying i’ve been logged out because something went wrong? I’ve tried 5 times now.” Another added: “Is there a problem with business online banking? Can’t log on PC or the app.” And a third said: “Do HSBC have a problem with online banking platforms? Unable to accept either business or personal banking apps.”

HSBC has seen profits soar, thanks in part to its buyout of SVB UK (image: AFP/Getty Images)HSBC has seen profits soar, thanks in part to its buyout of SVB UK (image: AFP/Getty Images)
HSBC has seen profits soar, thanks in part to its buyout of SVB UK (image: AFP/Getty Images) | AFP via Getty Images

Downdetector tweeted to inform customers of the outage. It said: “User reports indicate HSBC is having problems since 10:36 AM BST. http://downdetector.co.uk/status/hsbc/ RT if you’re also having problems #HSBCdown.”

We have contacted HSBC for comment.

Related topics:HSBCPeopleBusinessTwitter

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.