Kirkcaldy company's new deal taps into real time speech analytics

Veri-Call is offering clients a new way of connecting, based on real time speech analytics.

The company, based at John Smith Business Park, has teamed up with another Scottish firm, Vorth Technology Solutions, to launch the new facility.

Adam Taylor, chief executive of VeriCall said: ““This new service can convert customer conversations into sales and help engender a positive customer experience.

“And, as its fully automated, it delivers insights and analysis easily and incredibly quickly – just 30 seconds after each conversation ends! “

https://www.fifetoday.co.uk/news/transport/fife-diverts-road-crews-to-tackle-potholes-in-regions-roads-3147504Mr Taylor added: “I have no doubt it will offer companies something that will noticeably improve their customer’s experience across voice, chat and email,”

VeriCall launched in Kirkcaldy in May 2019, creating 200 jobs.

It has since grown its workforce and won a number of contracts with a range of major businesses.

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